The PAAB Client Service Charter outlines our commitment to the standard of service to our Clients, namely the state water operators that lease water infrastructure from us. Apart from leasing the water assets, PAAB is also involved in helping some of our clients achieve financial sustainability over time.
Review of Business Plan (BP) and Cash flow Projections (CFP)
The BP and CFP shall be analyzed, evaluated and reviewed on an annual basis to ensure compliance and in accordance with the requirements of SPAN.
Review of monthly management accounts from water operators
The review of the monthly management accounts will be completed within five (5) working days from the date of receipt of all necessary information and clarification.
Disbursement of budgeted OPEX (as specified in the approved CFP) and unbudgeted OPEX:
Water operators’ surplus funds (where water revenue is managed by PAAB):
Surplus funds (i.e. remaining funds after deducting OPEX, any advances from PAAB and outstanding and/or current lease rental) will be placed with financial institutions which offer the most competitive rates for any given placement tenure.
Lease Rental rates
The rental rate will be reviewed every three (3) years throughout the Facility Agreement, with the first review taking place on the third anniversary of the commencement date. Rental rate reviews are subject to the approval of SPAN.
PAAB will work closely and assist the clients in drawing up the 30-year and 3-year business plans (which will be submitted to SPAN), particularly to co-ordinate the request for new water infrastructure